Passionate and experienced in helping charities get real value from their volunteer management systems.
Providing practical support across implementation, configuration and ongoing enhancements, grounded in how volunteering actually works.
Services
I offer flexible support to charities at different stages of their VMS journey - from early advice and system selection, through to design, configuration, implementation and enhancements.
I also provide ad-hoc and ongoing support to help organisations improve and refine how their system is configured. That might mean sense-checking workflows, improving volunteer journeys, adjusting permissions or reports, or ensuring the system continues to meet your organisation’s changing needs.
Discovery
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Requirements gathering and readiness assessment (even if things aren't clear yet)
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Support with tendering and procurement
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Support with supplier-led system demonstrations, comparison and impartial advice
Configuration
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Practical system configuration aligned to volunteering processes
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Workflow design, permissions, roles and data structure
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Liaison with supplier account or relationship managers
Implementation
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Planning and supporting a proportionate system roll-out
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Delivery of training tailored to different user groups
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Handover, documentation and coaching for internal teams
Ad-hoc support
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Review and sense-check current system setup and use
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Ongoing configuration changes and enhancements
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Support as volunteering models, teams or priorities change
Whether you need short-term advice or hands-on support, I can help you choose, configure, implement and launch a volunteer management system that saves time, reduces friction, and supports more effective volunteering.
Support can be provided as a one-off piece of work or on an ongoing basis, depending on what you need. Some organisations need help choosing a system; others need help making the one they already have work better.
Get in touch to explore how I can support your organisation.
Feel free to drop me an email or complete the form below.
